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Go to the shopFrequently Asked Questions
Welcome to the FAQ page of Pahadi Amrut, where we aim to address all your queries and concerns about our range of authentic Himalayan products. Here, you'll find detailed answers to common questions about product sourcing, quality assurance, health benefits, usage tips, and much more. Whether you're curious about the origins of our handpicked saffron, the natural processing of our honey, or have questions about order placement, shipping, and returns, our FAQ section is designed to provide you with all the information you need for a smooth and informed shopping experience. Dive into our FAQs to learn more about how we bring the purity and richness of the Himalayas straight to your doorstep.
How long does it take for home delivery?
Our courier partners put in the hard work to ensure your order reaches your doorsteps within 5-7 working days.
What courier do you use for deliveries?
We prefer BlueDart and Delhivery as our primary courier partners. But if they are not serviceable at your pincode, our dispatch team prefers the best possible available.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain pahadiamrut.com to your safe senders list.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
How long does it take for home delivery?
We use Royal mail and DHL to send most of our UK orders.Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
