Returns - Policy & Process :
- Order cancellation can be placed by sending a message through contact form, or via email to Email: firstname.lastname@example.org.
- In the message, please include order number, product name, product size and the reason for raising a cancellation for the item.
- Orders that are dispatched can not be cancelled.
- We do not offer a return policy, still if you have not unpacked the item/s and want to return them, you can email us at email@example.com. Note – to and fro delivery cost will be deducted on actual basis at the time of return.
Returns - Refund Process:
- For Prepaid Orders, refunds will be processed as bank refunds. The refund is initiated within 3 business days of receiving the return parcel. Post initiation, amount credit to the customer’s account might take up to 10 business days.
- Store Credits and Bank refunds information will be shared with you over email
Cancellations – Policy and Process:
- Cancellation requests are accepted before the product is shipped but not for food products or bakery products.
- Cancellation requests can be placed by sending a message through contact form or via email to: firstname.lastname@example.org
- For prepaid orders cancellation, refund is processed via bank transfer
Damaged Products Policy:
In the event that you receive a product damaged during delivery, please inform our team within 7 days of delivery by sending a message through our contact form or via email to email@example.com. Upon notification, we will refund the amount or initiate a new product delivery, depending on your preference. Please note that Pahadi Amrut will not be responsible for any claims of product damage after 7 days from the date of delivery.