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Refund policy

Refund policy

Returns - Policy & Process : 
  • Order cancellation can be placed by sending a message through contact form, or via email to Email:
  • In the message, please include order number, product name, product size and the reason for raising a cancellation for the item.
  • Orders that are dispatched can not be cancelled.
  • We do not offer a return policy, still if you have not unpacked the item/s and want to return them, you can email us at Note – to and fro delivery cost will be deducted on actual basis at the time of return.

Returns - Refund Process: 

  • For Prepaid Orders, refunds will be processed as bank refunds. The refund is initiated within 3 business days of receiving the return parcel. Post initiation, amount credit to the customer’s account might take up to 10 business days.
  • Store Credits and Bank refunds information will be shared with you over email

Cancellations – Policy and Process:

  • Cancellation requests are accepted before the product is shipped but not for food products or bakery products.
  • Cancellation requests can be placed by sending a message through contact form or via email to:
  • For prepaid orders cancellation, refund is processed via bank transfer

 Damaged Products Policy:

In the event that you receive a product damaged during delivery, please inform our team within 7 days of delivery by sending a message through our contact form or via email to Upon notification, we will refund the amount or initiate a new product delivery, depending on your preference. Please note that Pahadi Amrut will not be responsible for any claims of product damage after 7 days from the date of delivery.