• Order cancellation can be placed by sending a message through contact form, or via email to Email: wecare@pahadiamrut.com
• In the message, please include order number, product name, product size and the reason for raising a cancellation for the item.
• Orders that are dispatched can not be cancelled.
• We do not offer a return policy, still if you have not unpacked the item/s and want to return them, you can email us at wecare@pahadiamrut.com. Note – to and fro delivery cost will be deducted on actual basis at the time of return.

Returns - Refund Process: 

• For COD Orders, refunds will be processed in the banking details provided by you while raising the return request. (In case of physical products)
• For Prepaid Orders, refunds will be processed as bank refunds. The refund is initiated within 3 business days of receiving the return parcel. Post initiation, amount credit to the customer’s account might take up to 10 business days.
• Store Credits and Bank refunds information will be shared with you over email

Cancellations – Policy and Process:

• Cancellation requests are accepted before the product is shipped but not for food products or bakery products.
• Cancellation requests can be placed by sending a message through contact form, or via email to: qaayenatofficialgmail.com
• For prepaid orders cancellation, refund is processed via bank transfer